Terms of  Use

Rules for using the Website and Online Store

These terms and conditions apply to the DERAIZ Online Store, natural & simple beauty, and are the responsibility of the same.
These terms and conditions apply to all transactions made online, via email or phone.

By using this Website and Online Store you are agreeing to these terms and conditions, so please read the terms and conditions before using it.

  • All products presented include VAT at the current rate.

  • Our products and offers are limited to existing stock.

  • DeRAIZ reserves the right to change the marketing conditions for the products presented.

  • DERAIZ makes every effort to ensure that the information presented is free of typographical errors and, whenever these occur and are detected, will proceed, as soon as possible, to correct them.

  • DERAIZ cannot be held responsible if there are errors in the values ​​and / or characteristics of the products, when they result from technical problems beyond their control.

  • The prices and specifications of the products contained in this website are subject to change without notice;

  • The products or items of these can have different lots, so they may vary from the statement, maintaining their main characteristics.

Privacy Policy
  • In compliance with the provisions of the Personal Data Protection Law, the user of the DERAIZ Online Store may, at any time, exercise the rights of access, rectification, cancellation and communication of

your data in the following ways: in the area of the website called “My Account” or via email from deraiz2010@gmail.com.

  • The information we request to formalize the order is indispensable for: processing the order, issuing invoices and providing access to authenticated system services.

  • The customer authorizes deRaiz to automatically process their personal data, including all disclosed at the time of registration on the website, for the purposes necessary for contracting with the customer, managing and executing purchases and respective records, access control and including use of "cookies" technology

Shipping Info
  • Orders are usually dispatched within the first 2 business days, after payment confirmation by email to: deraiz2010@gmail.com or bank confirmation.

  • Shipments are usually dispatched by CTT.

  • The provision of an incorrect or incomplete delivery address may result in the return of the order to DERAIZ, resulting in additional costs for the customer. For this reason, we recommend that you always make sure that the delivery address indicated when registering your order is indeed correct and complete.

  • The delivery of orders is subject to payment by the customer of shipping costs that are in force at the time of order and taking into account the weight of the order.

  • Shipping costs on orders to mainland Portugal in the amount of more than € 30.00 are free, except for special promotions.

  • We ship to any country.

  • A telephone contact is always required to accompany the order.

  • As derived from the legislation in force, orders travel at the expense and risk of those who request them. In case of damage, the customer must make the respective mention on the carrier's own guide and when this is not possible, he must immediately send us photos and description of the damages to open a claim.

  • We will do everything so that the order reaches the destination address as soon as possible.

Refunds & Returns
  • The customer has the right, a period of 14 days to return / exchange their items, as long as they have not been opened, used or damaged.

  • The product must be returned in the same condition in which it was sent (properly packed), by registered mail addressed to: DERAIZ, natural beauty & simple; Edf Marialva Lj nº7; 3060-184 Cantanhede. The invoice serves as proof of purchase and it is essential to present it.

  • The transport costs originated by the return are borne by the customer, with the exception of items that have not been correctly supplied.

Disclaimer of Warranty
  • DeRaiz does not and does not intend to give any answers from the medical forum, nor is it implied in any part of this website that we replace the competences of health professionals.

  • We advise customers to carefully read the list of ingredients to make sure they are not allergic to any product.

  • We do not accept liability in case of allergic reaction. Keep these products away from children. In the event of an accident in which an accidental ingestion of a product occurs, immediately contact the CIAV (808 250 143) and indicate the ingredients on the product label so that they can tell you how to act.

  • We do not assume any liability for damage or computer viruses that may infect your computer while you browse our site.

  • We do not assume any responsibility for errors in the content of the website and the information provided, however we make every effort to